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Ordering

How can I order an item?
What payment options do you accept?
I don't have a credit card. Can I still buy from you?
What are your policies on Gift Certificates?
Can I Order By Phone?
I received an email for more information before my order can be shipped. Why?
Is [any product] legal to import into my country?

Payment

What payment options do you accept?
Is it safe to use my credit card?
I don't have a credit card. Can I still buy from you?
How will the charge appear on my credit card?
What is the billing address for my credit card?
Will my credit card number be safe?
Do you sell your customer data base to other companies?

Shipping

I placed my order, when will it ship?
What are my shipping options?
What is the shipping cost for an order shipped outside the United States or not via the flat-rate shipping?
What happens if I put the wrong or incorrect address?
Is [any product] legal to import into my country?
What happens if the package is seized by Customs?
Do you ship to military addresses?

Site Security and Privacy

Is it safe to order online?
Will my credit card number be safe?
Do you sell your customer data base to other companies?

Returns

How can I return an item that I purchased?
What happens if the package is seized by Customs (outside US)?

General Questions

I have been diagnosed with [any medical condition] and I am taking [any prescription medication or nutritional supplement]. Is it ok to take [any nutritional supplement] as a substitute?
Do you match the price on the same product from another company?

Ordering

Question:
How can I order an item?

Answer:
Find the item you like and add it to your shopping cart. Make sure to select a certain flavor or size if it is needed. When you have finished adding items to your shopping cart, simply click on the "Checkout" button. Setup an account or choose to checkout without an account. You do not have to create a login name and password to complete your order; however, if you choose to create a login and password, you benefit by creating a personalized account which keeps track of your order history and saves your billing and shipping information for easy future ordering! You will be asked to provide your shipping and billing information. After selecting the desired shipping method, enter a coupon code if you have one. Next, choose your desired payment method. We accept all major credit cards, check or money order. Finally, in the notes section enter any comments or special instructions and your order is on its way! As soon as you submit your order, we will process and ship your order with all possible speed!

Question:
What payment options do you accept?

Answer:
We accept the following payment methods:

Credit Cards - We accept the following major credit cards: MasterCard, Visa, Discover, and American Express. We reserve the right to request additional verification documentation for any order.
Money Orders - The money order must be drawn on U.S. funds. Please make sure your name and order/invoice number is on the money order. We will ship the products as soon as we receive the money order. We do not ship orders until we receive payment.
Checks - We will gladly accept your personal check but please understand it may delay processing for up to 14 days. We do not ship orders until we receive payment. The check must be drawn on U.S. funds from a U.S. bank. $25 fee will be charged for returned checks.
Wire Transfer - We do accept wire transfer and in some cases require it for large international orders. Customer service will notify you if wire transfer is required.
COD - We do not ship COD at this time.

Question:
I don't have a credit card. Can I still buy from you?

Answer:
The only other method of payment we accept is a money order or cashiers check drawn in U.S. funds to the following address:

MaxBody Supplements
12773 Beechnut St Suite C300
Houston, TX 77072

Question:
What are your policies on Gift Certificates?

Answer:
Using your gift certificate is easy:
Select the items you want and add them to your shopping cart. When you have found the items you want, click the "checkout" button. You can claim your gift certificate by entering its claim code number during the checkout process.

Rules on Certificates

1. Gift certificates and unused portions of gift certificates should be spent within 24 months from the date of issuance, which is the "spend by" date included on the gift certificate. Gift certificates and unused portions of gift certificates will expire two years from the date of issuance, which is the "expires" date included on the gift certificate.
2. Gift certificates must be redeemed through the MaxBodySupplements.com Web site, http://www.MaxBodySupplements.com.com, toward the purchase of products listed in MaxBodySupplements.com online catalog. Additional merchants may be added. Please check the MaxBodySupplements.com Web site at http://www.MaxBodySupplements.com for the most current list. Gift certificates may not be redeemed for the purchase of products through in-store pickup
3. Gift certificates cannot be used to purchase gift certificates or gift cards.
4. Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
5. Any unused balance will be placed in the recipient's gift certificate account and is not transferable. The original expiration date will apply to any unused balance.
6. If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card.
7. Gift certificate cash value is 1/10 of one cent.
8. Gift certificates and their use on the site are subject to MaxBodySupplements.com's general Conditions of Use and Privacy Notice.
9. We are not responsible for lost or stolen gift certificates. If you have any questions, please contact support@maxbodysupplements.com.
10. MaxBodySupplements.com will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift certificate is either redeemed through the MaxBodySupplements.com Web site or is redeemed and used to make purchases on the MaxBodySupplements.com Web site
11. MaxBodySupplements.com reserves the right to change these terms and conditions from time to time in its discretion.

Question:
Can I Order By Phone?

Answer:
Yes, to order by phone, have your order ready along with your credit card number and expiration date. Then call us Toll-Free: at 1-800-610-1729 from 10 AM to 5 PM CST weekdays (This toll free phone number is available in the U.S. only.) Our toll-free telephone line is for placing orders only. If you have any questions, please call us at directly at 281-561-0667, send us an email or contact us by using our website contact form. We promptly reply to questions sent by email: support@MaxBodySupplements.com.

Question:
I received an email for more information before my order can be shipped. Why?

Answer:
From time to time orders may be red flagged by our system and require further verification. We do this to protect cardmembers from credit card fraud. We may request that you provide an authorization code for the order you have placed. This number is unique to each transaction and was generated by the credit card company approving the purchase amount. The customer service of the issuing will provide this 6 digit number to you (or if you have online banking/credit card access you can look up this information with the transaction that you have just made). This information will be only accessible to the true account holder and is a way to confirm the identity of the purchaser. If you are unable to provide this information, our customer service department may request that you complete a Credit Card Authorization Form. When you have completed the form, please print and fax it to 954-736-3719. You must also include a front and back copy of your credit card for verification purposes. We do this for the protection of cardmembers and our valued customers.

Question:
Is [any product] legal to import into my country?

Answer:
We do not know. The Importation Laws for every country change all the time. Please, Check with your country's Customs Office , other drug control agency and/or post office.

Payment

Question:
What payment options do you accept?

Answer:
We accept the following payment methods:

Credit Cards - We accept the following major credit cards: MasterCard, Visa, Discover, and American Express. We reserve the right to request additional verification documentation for any order.
Money Orders - The money order must be drawn on U.S. funds. Please make sure your name and order/invoice number is on the money order. We will ship the products as soon as we receive the money order. We do not ship orders until we receive payment.
Checks - We will gladly accept your personal check but please understand it may delay processing for up to 14 days. We do not ship orders until we receive payment. The check must be drawn on U.S. funds from a U.S. bank. $25 fee will be charged for returned checks.
Wire Transfer - We do accept wire transfer and in some cases require it for large international orders. Customer service will notify you if wire transfer is required.
COD - We do not ship COD at this time.

Question:
Is it safe to use my credit card?

Answer:
YES. MaxBodySupplements.com uses 256-bit SSL (Secure Sockets Layer) encryption that is an industry standard for protecting your personal information. Netscape, AOL, Microsoft Explorer and other browsers support SSL to encrypt and protect your credit card information as it is passed to our site. We strive to protect your valuable personal information as it is sent across the Internet.

Question:
I don't have a credit card. Can I still buy from you?

Answer:
The only other method of payment we accept is a money order or cashiers check drawn in U.S. funds to the following address:

MaxBody Supplements
12773 Beechnut St Suite C300
Houston, TX 77072

Question:
How will the charge appear on my credit card?

Answer:
The charge will appear as "MaxBody Supplements".

Question:
What is the billing address for my credit card?

Answer:
Your billing address is the address that is on file with the credit card company. It is also the address where your credit card statements are sent.

Question:
Will my credit card number be safe?

Answer:
Yes, using your credit card at The MaxBodySupplements.com Store is safe because we have industry-standard secure-server technology to encrypt all information gathered from our customers at the time of provision and purchase. This means that the information is encoded and unreadable while it travels to our server. In fact, using your credit card at our online shopping site is considered far safer than using it at a restaurant or gas station.
In addition, every order placed online through MaxBodySupplements.com must pass Max Mind fraud checks, including verification of billing and shipping addresses, computer IP address, e-mail address, etc. before capturing payment and authorizing shipment. From time to time orders may be red flagged by our system and require further verification. We do this to protect cardmembers from credit card fraud.

Question:
Do you sell your customer data base to other companies?

Answer:
We care about our visitors! We will NEVER sell any personal customer information to anybody... ever. Unlike most companies online, we will not give your personal information to other companies so they can call you or send bulk mail and e-mail to you. You can feel safe giving us your information.

Shipping

Question:
I placed my order, when will it ship?

Answer:
Most orders received before NOON CST will ship the same day. Generally orders are processed and shipped within 24 to 48 hours (1-2 days) after the order has been placed. Orders placed on holidays and weekends will ship next business day.

Question:
What are my Shipping Options?

Answer:
Flat Rate Shipping - Shipped via ground or by postal method. Whichever is the cheapest and fastest method.
UPS Ground - (USA 48 states only!) 2 to 5 business days
Fedex Ground - (USA 48 states only!) 2 to 5 business days
USPS Priority - (USA, PO boxes) 2 to 3 business days
USPS Priority - (Alaska/Hawaii and APO/FPO military) 4 to 14 business days
USPS Express Mail - Next day or second day delivery within the US
USPS Express Mail International - up to 6 days for delivery. May be delayed if held by customs.
USPS Priority Mail International - 6 to 10 days for delivery. May be delayed if held by customs.
Fedex 2 Day & UPS 2nd Day Air - 2 business day delivery to most areas
Fedex Express Saver & UPS 3 Day Select - 3 business days to most areas
Fedex Priority Overnight & UPS Next Day Air - Earliest Next Day delivery to most areas
Fedex Standard Overnight & UPS Next Day Air Saver - Next day delivery to most areas
Fedex International Priority & UPS Worldwide Saver - take 2-3 days for delivery. Processing through customs is not included in the shipping time.
Fedex International Economy & UPS Worldwide Expedited - take 3-5 days for delivery. Processing through customs is not included in the shipping time.

Question:
What is the shipping cost for an order shipped outside the United States or not via the flat-rate shipping?

Answer:
Shipping charges on international and other shipping methods are based on the destination, shipping method and weight of the package. In order to determine the shipping costs place the items you want to purchase in the cart. Use the Shipping Calculator (on the shopping cart page) to determine your shipping charges by entering the ship to country and zip.

Question:
What happens if I put the wrong or incorrect address?

Answer:
If the item has not been shipped, we will make the correction to your information.
If the package has been shipped we will contact the shipper to make the address change. If they can make the change, we will charge you a $10 fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed. Shipping labels are generated directly from the shipping information you have entered. If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number you will be charged the $10 fee since the shipping company will charge us a fee for this correction.

Question:
Is [any product] legal to import into my country?

Answer:
We do not know. The Importation Laws for every country change all the time. Please, check with your country's Customs Office , other drug control agency and/or post office.

Question:
What Happens If The Package Is Seized By Customs?

Answer:
If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in a resalable condition. Shipping charges are not refundable and a 25% restocking fee will be assessed. Any duties, fees or taxes are fully the customer's responsibility. We will not pay any of these charges.

Question:
Do you ship to military addresses?

Answer:
Yes, please use the following shipping format so you can receive your package.
Sample Address:
John Doe
1-234 INF / B Co 7-11 AR
Unit # 4201
APO, AE 09362-2105
United States

Since military orders are considered part of the USA for shipping purposes, you do not need to enter in the actual city, state or country of where you are located. Enter APO or FPO for the city and AP or AE for the state. DO NOT enter the country where you are stationed (e.g. Iraq, Afghanistan, etc.) as this will force you to choose an international shipping option and delay your shipment! Enter United States for your country. Be sure to submit your actual credit card billing address in the "billing address" section if the APO/FPO address is not the billing address on file with your credit card company. Enter your APO/FPO address in the "shipping address" section. APO/FPO orders generally arrive surprisingly fast, but please allow 4 to 12 business days for transit time. USPS tracking only provides information up to the point it arrives at the military post.

Site Security and Privacy

Question
Is it safe to order online?

Answer:
MaxBodySupplements.com stands behind its quality products with integrity and confidence. Therefore, MaxBodySupplements.com is devoted to making your shopping experience a pleasant one and has ensured that only the best security and technology is used. MaxBodySupplements.com uses the highest encryption enabled for Secure Sockets Layer (SSL) technology at a 256-bit SSL to provide the utmost in consumer data integrity. Furthermore, sending your personal information, or viewing your orders, or sending a payment - your information will be protected.

To increase security and help manage site traffic, MaxBodySupplements.com has dedicated state-of-the-art servers and multiple sophisticated firewalls to manage and secure the ordering environment for our customers. This ensures consistent online service, efficient order fulfillment, minimized risk of site downtime, and increased data protection.

We also use ControlScan which conducts vulnerability assessment scans confirming that MaxBodySupplements.com does not contain any severe vulnerabilities as defined by the Payment Card Industry Data Security Standards (PCI DSS) scanning guidelines. MaxBodySupplements.com receives weekly vulnerability assessment scanning to minimize the risk of sensitive customer data being compromised by unauthorized, third party attacks.

Question:
Will my credit card number be safe?

Answer:
Yes, using your credit card at The MaxBodySupplements.com Store is safe because we have industry-standard secure-server technology to encrypt all information gathered from our customers at the time of provision and purchase. This means that the information is encoded and unreadable while it travels to our server. In fact, using your credit card at our online shopping site is considered far safer than using it at a restaurant or gas station.
In addition, every order placed online through MaxBodySupplements.com must pass Max Mind fraud checks, including verification of billing and shipping addresses, computer IP address, e-mail address, etc. before capturing payment and authorizing shipment. From time to time orders may be red flagged by our system and require further verification. We do this to protect cardmembers from credit card fraud.

Question:
Do you sell your customer data base to other companies?

Answer:
We care about our visitors! We will NEVER sell any personal customer information to anybody... ever. Unlike most companies online, we will not give your personal information to other companies so they can call you or send bulk mail and e-mail to you. You can feel safe giving us your information.

Returns

Question:
What if I want to return an item that I purchased?

Answer:
Unfortunately, we no longer take back any opened or unopened merchandise. Please make sure you wish to make a purchase before placing an order.

If an item is damaged during transport, is missing or incorrect, we need to know within 24 hours of the delivery date of the merchandise. We will refund or replace the item that is damaged, missing or incorrect.

Packages that are not delivered because a delivery problems (incorrect address, refused by customer, multiple delivery attempts) will be assesed a 15% restocking fee for domestic and 25% fee for international orders. Shipping charges are not refundable.

Question:
What Happens If The Package Is Seized By Customs (Outside US)?

Answer:
If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in resalable condition. Shipping charges are not refundable and a 25% restocking fee will be assessed. Any duties, fees or taxes are fully the customer's responsibility. We will not pay any of these charges.

General Questions

Question:
I have been diagnosed with [any medical condition] and I am taking [any prescription medication or nutritional supplement]. Is it ok to take [any nutritional supplement] as a substitute?

Answer:
We cannot answer these questions. We do not have a medical doctor on staff, nor would we want to give any medical advice. Please consult a physician who is familiar with your current medical situation or licensed medical practitioner advice about what interactions may exist between a combination of medical conditions, drugs and nutritional supplements and make recommendations for your specific situation.

Question:
Do you match the price on the same product from another company?

Answer:
No, we have found that it is too time consuming to track down the legitimacy of a company, the company's price, their product availability, and the company's quality of service and breadth of products. We do an excellent job in maintaining a huge variety of products, keep the majority of products in stock, provide competitive prices, provide a variety of shipping options, and the ability of tracking of your shipments and overall top-notch service at all times. We feel that this level of service is better than all of our competitors and provides you with best overall value consistently. We hope you agree, but we understand if you choose to do your business with the company with the lowest price on each individual item. Please let us know if any products are over-priced and we will consider adjusting pricing during our next round of pricing revisions. We really do appreciate the feedback and your business.

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